Job Title: Support Coordinator (QP)
Function/Purpose/Objective
Support Coordinators will provide support, training, and supervision (including staffing and scheduling)
to the paraprofessionals.
Support Coordinators will monitor the services provided by paraprofessionals and ensure services are
delivered that reflect the philosophy of Kaleo Supports. Support Coordinators will provide
face-to-face supervision and hands-on training for paraprofessionals. Support Coordinators will assist
paraprofessionals with ideas to implement goals as written in the support plan and provide quality care.
Support Coordinators will write short-term goals and oversee the implementation of the plan.
.
The function of the Support Coordinator is to supervise paraprofessionals in compliance with T10A:
27G.0200 of the APSM 30-1 Manual. He/she will evaluate and ensure employees demonstrate core
skills including technical knowledge, cultural awareness, analytical skills, decision-making,
interpersonal skills, communication skills, and clinical skills. He/she will complete assessments
according to Kaleo Supports, Inc. prior to delivering services to include the person’s presenting problem,
needs & strengths, admitting diagnosis, social, family, and medical history, evaluations or assessments,
such as psychiatric, substance abuse, medical and vocational as appropriate to the person’s need.
Primary Duties
Recruit, interview and hire employees in accordance to state requirements.
Provide training to paraprofessionals and associate professionals.
Implement supervision plans and update as defined and complete employee performance reviews in
accordance with policy.
Review paraprofessionals’ and associate professionals’ documentation.
Participate in individual support plan meetings, write short-term goals, and develop strategies for goal
implementation.
Evaluate documentation for progress toward goals in accordance with each Individual Support Plan and
complete appropriate reports.
Create service records for new admissions including assessments, consents, acknowledgement of rights,
HIPPA, etc.
Secure required documentation necessary for service records.
Keep service records current including progress notes.
Work in partnership with case managers, family members, and other team members to ensure effective
implementation of services.
Continuing responsibilities/expectations/accountability
Effective communication with people, other employees, and stakeholders
Report incidents including alleged or witnessed abuse, neglect, exploitation
Oversee the implementation of company policy and procedures
Develop positive relationships with people supported by the company, family members, and others
Follow state and federal rules
Implement best practices and the philosophy of Kaleo Supports
Represent the company within the community
DocuSign Envelope ID: 5F9854CD-C9FC-48B3-8E6F-7E5A5925D34E
Roles and Relationships
A Support Coordinator will supervise other employees as assigned. His or her supervisor is the Director
of Supports and/or the Executive Director. He/she will oversee the employees of the company with the
philosophy that all employees are representative of the quality of services provided by Kaleo Supports,
Inc.
Minimum Requirements and Supervision
A Support Coordinator must be a qualified professional as defined in 10A NCAC 27G.0100-0200.
Qualified professionals as specified in 10A NCAC 27G.0104 (18) (a) are deemed to have met the
requirements of the competency-based employment system in the State Plan for MH/DD/SA.
"Qualified professional" means, within the mh/dd/sas system of care:
(a) an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board
regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by
the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population
served; or
(b) a graduate of a college or university with a Masters degree in a human service field and has one
year of full-time, post-graduate degree accumulated mh/dd/sa experience with the population
served, or a substance abuse professional who has one year of full-time, post-graduate degree
accumulated supervised experience in alcoholism and drug abuse counseling; or
(c) a graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelors
degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two
years of full-time, post-bachelor degree accumulated supervised experience in alcoholism and drug abuse counseling; or
(d) a graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time,
post-bachelors degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional
who has four years of full-time, post-bachelors degree accumulated supervised experience in alcoholism and drug abuse
counseling
Education requirements – see above
Criminal Record and Driving Record Check
Health Care Registry Check
Skills Required
Ability to communicate professionally and effectively with various people (individuals with
disabilities, family members, case managers, etc.)
Ability to navigate various and different work environments (community, individuals’ home,
individuals work)
Creative, good problem-solving skills
To look beyond pre-conceived assumptions about people with developmental disabilities and
mental retardation that are limitations because of the disability
Ability to let go of control and allow people with disabilities to own their supports and life
Ability to discipline and separate own emotions from those of the person supporting and/or
family
Ability to understand and accept that compliance is institutional, and helping people achieve
dreams and goals require meaningful supports
Self-directed, ability to work independently and without daily supervision
Maintain required documentation in a timely manner and be very organized
Ability to supervise and manage employees